We'll sort it out together
Everything is solvable between us. Drop us a message and we'll fix it, usually within a few days.
After-sales
We offer card payments because we care about your safety and we stand behind our products and our service. If anything goes wrong, just reach out and we'll take care of it. This page explains how we handle problems, and why talking to us first is the quickest route to a solution.
Everything is solvable between us. Drop us a message and we'll fix it, usually within a few days.
Pictures, documents, product details, tracking and delivery records for every order, so we can see exactly what happened and fix it fast.
We don't want any hassle for you. A real person reads your message and works on a solution that is fair to you.
All order help goes through live chat. A real person picks it up and you’ll usually get a clear answer the same day.
Open the chat widget from any page, or use the button below. No forms, no email threads — just message us directly.
Tell us what happened in your own words. Include your order number if you have it.
We look at your order, tracking, and QC photos to see what went wrong.
We come back with a clear answer and a fix that works for you.
Most issues are closed within days, without you having to deal with anyone else.
The more we know, the faster we can help:
You can always contact your bank, and we respect that. We simply ask that you give us the chance to fix things first, because a bank dispute is slower and more complicated for everyone.
Every dispute gets a full answer from us. The bank asks for proof of the order, so we send our complete file: order and product details, tracking number, delivery address and delivery records.
Because we document every order from start to finish, the bank usually confirms that the order was delivered as described.
The bank reviews both sides before deciding. While a dispute is open, the bank is in charge of the case, so we can't speed it up or solve it with you directly.
Quite possibly. Card, Apple Pay and Google Pay payments can appear under a different name than our store. Open live chat with the date and amount and we’ll confirm it.
Open live chat with your order number. We'll check the tracking, contact the courier if needed and keep you updated until it's resolved.
Yes — message us on live chat. Once a dispute is open the bank controls the process, but we can explain where things stand and what the options are from there.
Yes. Card payments are available via live chat instructions, and we're confident enough in what we sell to offer them.
Message us on live chat first and we'll make it right. Everything is solvable between us, in days.